Aquatics Assistant Department Head - Johns Creek (Sports Management/Operations) - Sports and Fitness

General SummaryThe Aquatics Assistant Department Head is responsible for the Aquatics Department and upholding ourMission and Vision Statements through the Healthy Way of Life Principles. The Assistant Department Head will deliver the highest level of customer service, management, and consistency to both Members and Team Members. The Assistant Aquatics Department Head and Aquatics Team Members will ensure the best department appearance with a focus on safety to achieve the best member experiences. The Aquatics Assistant Department Head is the acting in the absence of the department head.Major Duties & ResponsibilitiesMember ExperienceEnsures Aquatics Team Members provide a safe and friendly environment for the Members.Sets the standard for the Aquatics Department by providing exceptional customer service and meeting the Members' needs and expectations.Responds to Member inquiries regarding our programs, products, services, policies, and procedures in a professional and timely manner.Assists in ensuring the teaching of new skills in a fun, enthusiastic environment. Assists in ensuring that participants learn through a range of high quality programs that appeal to an expanded customer base.Assists in planning, offering, and registering Members for group as well as private swim lessons and programming.Provides a safe, clean, and organized aquatics area for members.Connects members to the correct program that fits their area of passion.Markets and promotes aquatics programs and activities in the club to increase participation.Sales & PromotionalPromotes our swim classes and makes appropriate class level recommendations.Ensures Team Members understand and promote all of our aquatics programs.Promotes all of our programs, products, and services.Markets and promotes aquatics programs and activities in the club to increase participation.Works to gain a full understanding of all sales and promotional responsibility of an Acting Aquatics Department Head.Financial & BudgetaryRecommends necessary purchasing of department supplies to the Aquatics Department Head.Assists in managing the aquatics department within budgetary guidelines daily.Assists the Aquatics Department Head in processing all swim lesson revenue and refunds daily or as necessary. Assists in calculating revenue for aquatics programsUnderstanding of monitoring and interpreting Profit and Loss statementsMonitors the budget and financial reports.Works to gain a full understanding of all financial & budgetary responsibility of an Acting Aquatics Department Head.Managerial & SupervisoryAssists in managing and supporting all Aquatics Team Members.Assists the Department Head in ensuring all certifications and our classes are current in the department.Completes and documents daily inspections to ensure pool area cleanliness and safety as directed by the Aquatics Department Head. .Balances pool chemicals to meet mandated levels/standards.Submits incident reports in a timely matter.Assists in facilitating lifeguard training on pool safety and rescue techniques during monthly in-services. As well as working to be capable of being primary facilitator of In-service training when needed.Maintains the Systems Binder on a daily basis.Assists the Aquatics Department Head in completing new hire processes, and scheduling in a timely manner.Trains team members through shadowing team members, orientation, direction and feedback.Ensures that all participant and instructor evaluations are completed and documented monthly.Assesses individual performance, provides feedback, and coaches Aquatics Team Members accordingly.Makes hiring, promotion, disciplinary, and termination recommendations to the Aquatics Department Head.Assists in organizing, communicating, promoting, administering, and supervising of all department and swim programming.Assist in facilitating swim lesson in-services monthly or quarterly. As well as working to be capable of being the primary facilitator of swim lesson In-service training when needed.Responsibilities of All PositionsSupports and articulates our mission statementAdheres to company policies and proceduresEnsures cleanliness of the club using all 5 senses:Sight to ensure club is neat and orderlySound to ensure music levels are appropriateTouch to ensure floors, countertops, etc are clean and dryTaste to ensure the food & beverages in the caf

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